Last updated: January 7, 2025

Thank you for shopping at 365 Hair Co.

Our return policy allows you to request a return within 30-days of receiving your item, with the condition that the goods are in their original packaging, unopened and unused. Due to nature of human hair extensions, it is a perishable good, and as such is non-returnable if used. Please note, you are responsible for return shipping, and a 25% restocking fee applies. We cannot refund shipping fees. To request a return: visit our Returns page . Damaged items should be reported immediately for evaluation and resolution. Please note, sale items and gift cards are non-returnable. We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion. Only regular priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded.

Once we receive and inspect your return, we'll notify you of the refund status. Refunds are processed within 10 - 14 business days to your original payment method. If it's been more than 15 business days, contact us at returns@365hairco.com, add Title: Refund for Order (insert order #). 

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Take pictures and send: 

By email: returns@365hairco.com; with title: Damaged Delivery Order (###)

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

If you have any questions about our Returns and Refunds Policy, please contact us:

By email: returns@365hairco.com; with title: Return/Refunds Query

Items sent back to us without first requesting a return will not be accepted.

We offer standard shipping services for all orders within the United States. Expedited shipping options may also be available for an additional fee.

2. Processing Time:
Orders are typically processed and shipped within 3 - 5 business days from the date of purchase, excluding weekends and holidays.

3. Delivery Time:
Standard shipping orders generally arrive within 7 - 10 business days from the date of shipment, depending on the destination.

4. Shipping Costs:
Shipping costs are calculated based on the weight of the package and the delivery location. Customers can view the shipping costs during the checkout process before finalizing their order.

5. Tracking Information:
Once the order has been shipped, customers will receive a shipping confirmation email containing tracking information to monitor the delivery status of their package.

6. Shipping Restrictions:
Certain items may be subject to shipping restrictions based on size, weight, or delivery location. Customers will be notified during the checkout process if any restrictions apply to their order.

Note:

Delivery times are estimates and may vary due to unforeseen circumstances such as weather delays, customs clearance, or carrier issues.

We are not responsible for delays caused by events beyond our control, but we will make every effort to assist customers in resolving any delivery issues.

For any questions or concerns regarding shipping and delivery, please contact our customer service team for assistance.

You'll receive an email confirmation shortly after placing your order. This email will include all the details of your purchase, such as the items ordered, total amount, and shipping information. If you don't receive this email within a few hours of placing your order, please check your spam or junk folder. Additionally, you can log in to your account on our website to view your order history and confirm that your order was successfully processed. If you have any concerns or didn't receive a confirmation email, feel free to contact our customer support team for assistance.

To check the status of your order, simply log in to your account on our website and navigate to the "Order History" or "My Orders" section. There, you'll find a list of your recent orders along with their current status, such as "Processing," "Shipped," or "Delivered." If you placed your order as a guest and didn't create an account, you can track your order using the tracking number provided in your confirmation email.